I am more calm and collect but I am still hating on TWC and I am not referring to my yet to meet Tall Weathered Cowboy!
Last night I decided to bypass the 800 number (1-800-222-5355) thus avoiding the language and/or hearing issues previously experienced. I opted for Time Warner Cable's website and tried my luck with the Chat function.
I am glad I did as I chatted with a very nice lady named Audrey. After looking at my records she determined that an error had been made in my account but that she could not fix it...I would have to call in the morning and speak to another department.
Sorry for going into detail but as you know this blog also serves as my Cyber Journal.
Called said department this morning and asked why I was scheduled for an appointment I never requested on Saturday. Was told that it was because the first idiot girl I spoke to had signed me up (without my authorization) for 300 Channels, Turbo Internet and telephone service!!! WTH? I was about to loose it but Jaime the guy that was helping me was very nice and apologetic for this imbecile's mistake.
Was it really a mistake or did she want a fat commission? If you need to call Time Warner Cable do NOT do it at midnight but if you must...if you get a girl named Gaby with a thick accent...hang the hell up! I want the idiot fired or at least reprimanded...no wonder she never called me back! She custom designed a plan for me, but for her benefit.....grrrrrrrrrrrr!!!!!
The best Jaime could do for me was Fat Basic Cable (their terminology not mine) and basic Internet for $85.93 before tax.
Was also given the option of removing the Fat Basic Cable and getting basic internet for $45.93 before tax.
I do not find either of these options viable but I told the guy I would have to discuss it with my family and I would get back with him.
Funny side note...I told Jaime I did not think I had Turbo internet because it was so darn slow...tonight it is the fastest it has ever been...coincidence?
Well, I wont bore you anymore with my first world problems but it is looking like I am going to pull the plug on them.
Good night. May you all have Terlingua Dreams.